Posts From December 2008

Customer Experience and Agile Maneuver: Succeeding in a Highly Dynamic Environment

Dec 18, 2008 4:31pm

There are four core processes you must execute effectively in order to succeed in any uncertain and rapidly changing external environment. These four core processes are the foundation of agile maneuver: OBSERVE changes in the environment in real time… while …

Rapid Revenue Retention: A “Swarming” Approach to Keeping Customers During Recessionary Conditions

Dec 04, 2008 2:29pm

Given all the business challenges you’re facing today, the last thing you want to do is drive away customers, particularly your most valuable customers. However, I can say with total confidence that: Some of your best customers will leave you …

Delivering Winning Experiences for the Recessionary Customer Mindset

Dec 02, 2008 1:56pm

I just received an interesting advertisement from Mimi’s CafĂ©. Mimi’s is a 115-store chain of upscale casual dining establishments known for generous portions of predictably high quality entrees. In an unusual twist, Mimi’s is promoting a “Just Enough Menu” focused …