Posts From September 2008

Great Customer Experiences are Music to My Ears…

Sep 24, 2008 9:55am

Listening to music is one of the most meaningful experiences in our lives.  I’ve been spending some time thinking about how great customer experiences have a lot in common with the great music that makes a difference for people.  Here …

Whatever You Do… Don’t Confuse Experience with Reality

Sep 15, 2008 2:03pm

“We don’t see things as they are. We see things as we are.” Anais Nin “There is nothing either good or bad, but thinking makes it so.” Shakespeare (Hamlet) Many organizations have placed an increasing amount of attention on the …