Posts By Chris O'Leary


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Outcomes-Based Experience Design

Jun 22, 2010 2:07pm

Bridging the Gap Between Customer Experience and Business Outcomes by Chris O’Leary, COO, Customer Innovations, Inc. In the 25 years we’ve been helping companies design customer experiences, one of the consistent challenges has been to estimate the business impact of …

Putting the “Signature” in a Signature Experience

Nov 11, 2008 10:29am

I’d like to thank my good friend and colleague, Chris O’Leary for sharing the following stories about several memorable “signature experiences”… Frank Chris writes… In the work that I do with customers and clients, a concrete example of a signature …

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