• An unrelenting passion for helping clients create a breakthrough.  

Working With Us

We don’t just enjoy our work; we live for it. The Customer Innovations team is passionate about creating breakthrough results for our clients. We embody creative problem solving, strategic collaboration, and unwavering commitment. That’s evident in the way we carry out our services and what our customers have to say:

  • Focus on Breakthrough Results

    “Customer Innovations is an outstanding choice if you’re looking for game changing moves. They’re committed to making a big difference for customers as well as the company… I would describe their value proposition as: intensive discovery and creative design balanced by pragmatic implementation and a focus on measureable results.”
    - John Sanfacon, President Meadwestvaco Food Service

    “Customer Innovations stretched our understanding of what customers really wanted, how we could WOW them with products and services that were extremely simple and elegantly designed. Customer Innovations helped us think ‘customer first’ while, at the same time, integrating customer-centric design with the needs of our associates and the capabilities of our organization and its agents. Their balanced perspective enabled us to be both very innovative and very practical.”
    - Doug Robinette, SVP Customer Experience, Leading Diversified Financial Services Company

  • Collaborative Partnership

    “The Customer Innovations team incorporated and confirmed many viewpoints of the management team as well as provided significant new insights. Most importantly, Customer Innovations was adept at engaging many factions of the company, creating cross-functional buy-in, and paving the way for a smoother execution.”
    - Bernard M. Sensale, Chief Marketing Officer, Zale Corporation

    “Customer Innovations was right beside us. They encouraged us, challenged and stretched us, and not only helped us achieve our goals, but left us with the knowledge and experience to continue on without them.”
    - Doug Robinette, SVP Customer Experience, Leading Diversified Financial Services Company

    “They will challenge the status quo and push you to think differently - from the customers’ perspective. But, ultimately, they’ll work collaboratively with you and your team to design and develop breakthrough solutions.”
    - John Sanfacon, President Meadwestvaco Food Service

  • Passionate Determination

    “The team combined in-depth field research with the expertise of company management to identify key points in customer interactions that would influence customers' perception of the experience and thus the brand. Once the experience was designed, training programs and monitoring systems were developed in order to implement and measure the effectiveness of our execution and the impact of the program overall.”
    - Bernard M. Sensale, Chief Marketing Officer, Zale Corporation

    “We asked Customer Innovations to take on an unusual challenge—to employ their sophisticated behavioral research methodologies and develop a novel approach to combating one of the most prevalent communicable diseases on Earth: childhood dental caries…The Customer Innovations staff not only embraced our mission as their own but also pursued this goal with an astonishing passion, intensity and sensitivity. What resulted is a body of groundbreaking research into the behavioral roots of a firmly entrenched disease. We’re very excited to move forward.”
    - Brian Hendrickson, DMD, Delta Dental of Colorado Foundation

"Customer Innovations is an outstanding choice if you're looking for game changing moves."

John Sanfacon, President Meadwestvaco Food Service